I lost my Dad June 10th 2024. After lossing him we found out by a photo sent to us from the creamation place that they Dad not have my Dad. The photo was of a different person sent to us on June 26th.They told us that they would call another creamation place. After more investigation he might has been cremated on the 19, by a different place. We have no proof of the. We finally got so ashes about 9 month later with no way to know if it is our Dad. We will never know what happened and if we actually have our Dad.
Wow, what an unpleasant thing to go through. You say "we". I'm glad you have someone with you to go through this. Sorry that's happening.